Introducing Contactless Dining for a post-lockdown world
The COVID-19 pandemic has disrupted our lives in ways we had never imagined. Our everyday interaction with the outside world, with public spaces, the retail environment, and even with one another, has come under intense scrutiny. All of this is rapidly reorienting our understanding of personal hygiene and public health.
We anticipate that the food service industry, specifically the dining out segment, will experience significant and permanent changes in the way it operates. Based on some recent consumer surveys, diners are ranking safety assurance and hygiene as their top factors when they choose a restaurant for dine in.
The situation demands all of us to keep safety and hygiene standards at the highest priority. Restaurants have forever been the world’s community centres, and it is very important that the staff, and the premises follow best in class practices to keep their staff and their customers safe.
All restaurants will have to rethink operations to suit these post-COVID sensibilities of their customers. For the restaurant industry, the pace of recovery will be governed by how quickly it can restore consumer confidence and trust.
While dining out at our favourite restaurants with our near and dear ones seems like a distant dream, at Zomato, we are proactively working on initiatives that will help make the restaurant industry bounce back faster when the current restrictions are lifted, by adopting technology based safety solutions.
Introducing Contactless Dining:
Contactless Dining minimises customer contact with anything that someone else might have touched – by eliminating the use of high-touch elements at restaurants. Imagine a full-stack tech enabled dining experience, but with the least risk to health and safety.
Contactless Dining will have the following components –
Contactless menu – scan a QR code on the table to explore the restaurant menu with dish and pairing recommendations
Contactless ordering – order through the app (you don’t need to talk to the waiting staff to place an order, or modify an order)
Contactless payment – once done, just pay the bill via the app & leave the restaurant premises
Check for more detail:- https://www.zomato.com/blog/contactless-diningZomato, Paytm prepare plans for contactless dining in post-lockdown world
Zomato has introduced contactless dining as a solution to dining out after the lockdown rules are relaxed. The feature will be offered for free to restaurants for 6 months. Paytm too has introduced a similar feature.
HIGHLIGHTS
Contactless dining has 3 main components-- contactless menu, contactless ordering and contactless payment.
Zomato introduced the feature first, Paytm followed suit.
Zomato will not charge restaurants for contactless dining for 6 months.
It has been over a month since the official lockdown was announced in India and people will want to step out once the rules are relaxed. Looks like Paytm and Zomato realise the need of people to step out and enjoy their favourite meals after the coronavirus pandemic is contained. It is the reason why they have introduced the concept of "contactless dining". Contactless dining, as the name suggests, is a potential solution to eating out post coronavirus. Contactless dining is a concept that does not involve any physical contact. It has three main components -- contactless menu, contactless ordering and contactless payment.
The idea is to scan a QR code that will most likely be kept on the table and order from the menu that will appear on the phone with recommended dishes appearing on the side. Once this is done, the payments are also to be made through the app. In this way, without a physical menu or bills, no physical contact will take place in the process.
Check for more detail:- https://www.indiatoday.in/technology/news/story/zomato-paytm-prepare-plans-for-contactless-dining-in-post-lockdown-world-1672517-2020-04-29 PayTM builds 'contactless in-store ordering' solution for restaurants after COVID-19 lockdown
The digital payments major aims to onboard over one lakh restaurants for the solution and is looking at tapping into top-30 cities to start with, and then rolling out to other cities.
NEW DELHI: PayTM on Monday said it has developed a 'contactless in-store ordering' solution to help restaurants and eateries minimise physical contacts for menu, billing and cash transactions after these businesses open after the lockdown.
The digital payments major aims to onboard over one lakh restaurants for the solution. It is looking at tapping into top-30 cities to start with, and then rolling out to other cities. In a statement, Paytm said it has developed a QR code that will be displayed at these restaurants that users can scan from the Paytm app to browse the menu and place orders.
This will avoid the need to touch the menu card that could be unsanitised and also minimizes interaction with the servers, it added.
Online food aggregator and delivery platform Zomato has also said it is working towards adding new features on its app that will allow diners to use online menus, place orders, and make payments when they visit restaurants after the lifting of the lockdown imposed to contain the spread of coronavirus infection.
Check for more detail:- https://www.newindianexpress.com/business/2020/apr/27/paytm-builds-contactless-in-store-ordering-solution-for-restaurants-after-covid-19-lockdown-2136121.html
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